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PollyEster
January 11, 2006, 12:02pm Report to Moderator Report to Moderator


Posts: 552
Most hairdressers are aware of the trust that clients place in them when sitting in the chair - but i wonder how many hairdressers realise the attachments that are formed to them by the people that they see on a regular basis - and the lifeline that we ultimately become to many ........

I write this because of a client that i see regularly - an elderly lady - with an amazing sense of humour, who, said that she spends much of her time looking forward to seeing us. She enjoys the converstation because it is always different, being around other clients but most importantly seeing the young staff enjoying themselves and their energy. Even the fact that all the girls greet her by her first name when she enters the salon, or just ask if she is ok or needs anything - makes her feel part of things.

I have to admit that, because my main client base are for colouring that my time spent with older clients is limited. A few can be trying and quite demanding - but that is just part of the job and like any other profession - we just get on with it.

But for others a trip to the hairdresers is completely different. Yes, you can say that the main objective is surely a consumer one - to get one's hair done - but for many it is a link to the outside world - a place where, regardless of who they are, what their interests are, ability, race, status etc - they can come and be treated as an individual, chat, laugh, unload their problems or just be around other people.

For many the weekly trip to the salon is their only excursion and the thought of finding fresh, vibrant and chatty people waiting to pamper them is an important reason. Clients with few people around them from day to day rely on salon visits as readily as some would a visit from a family member.

Elderly, in particular, see their visits to the salon as a lifeline and, for those who regularly visit the same stylist, attachments can form. To us - yes - we all have clients that we are particularly fond of .. but are they the ones who make us laugh, or tip well or that we have common characteristics with ......... but what of the others .... do we really take the time to for those who are maybe more reserved (or do we judge them as moody and unsociable?) , or for those who simply come week in week out for cheaper, quick services?

Many clients have difficult lives, problems at home, are single parents who do not get out to socialise often etc and a visit with their hairdresser gives them a definite point of contact - knowing that for however long the duration of their appointment, someone will be attentive, look after them, pamper them and most importantly - listen.

Try to remember the little things they tell you - sometimes just enquiring after a previous converstation and showing that you took an interest, can make someone's day.

Like other professions, we cannot fully immerse ourselves in the lives of our clients - and nor should we. But taking a little time - especially with those less forthcoming to talk - can prove rewarding and can often lead to you finding out that the client in question has led a full and interesting life.

When we enter a profession - such as ours - we take on many other facets than those of a creative nature - and as without our clients, life would be pretty dull - sometimes the same can be said in reverse!!

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jewel4hair4
January 28, 2006, 9:07am Report to Moderator Report to Moderator

Mobile
Posts: 418
Marjorie proops here lol, i do have some old clients not too many but being mobile its more a 1-1 service and you become like part of their family, and yes some times they say to me that i am the only person that they would see and day or all week and they tell you the most secret things but its good to listen and be a friend but as soon as i get out their door its gone out of my head and onto the next client if i didnt do that i would be bogged down with every ones problems.
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emma
January 28, 2006, 7:54pm Report to Moderator Report to Moderator

Stylist
Posts: 156
i think people just like to talk to an unbiased person as when doing this job you cant give too many opininons or you would not have many clients lol
i too find i can talk to clients i have had for a long time about all sorts of things and it really helps, sometimes you can feel like a free counseller but i'm just glad i can help my clients so many of them have told me i'm in the wrong job and should get paid alot more and sit and listen to peoples problems all day.
i love listening to them and if i can help i feel that i am doing this job for more than just making people look good but to make them feel good inside too.

Sorry for waffeling!!!!!!!
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jewel4hair4
January 29, 2006, 3:11am Report to Moderator Report to Moderator

Mobile
Posts: 418
yes i know what you mean emma it is nice to maybe let them feel better if maybe some thing is troubling them and talking about it makes them feel better and doing there hair makes them look good
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PollyEster
January 29, 2006, 11:53am Report to Moderator Report to Moderator


Posts: 552
It's good that u r both conscientious of your clients and their problems. Listening is such an important part of our industry.

However, do you sometimes feel out of your depth by a client's problems? Do you feel that hairdressers should be given more training in this area - so that when necessary we know when and how to offer advice?

Rather than colleges simply teaching us how to converse on the phone and how to present ourselves to a client - do you feel that we should also be prepared on how to receive and act on interactions with the client?
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admin
January 29, 2006, 11:53am Report to Moderator Report to Moderator

Administrator
Administrator
Posts: 1,233
Yeah we all need some-one to talk to, gotta be a people person to be a hairdresserr, I think thats why I find the scenio of the salon so interesting, all those social interactions, group dynamics, pretty special places really


Fluffython - the largest group portrait of hairdressers
http://www.fluffython.org.uk
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jewel4hair4
January 29, 2006, 7:31pm Report to Moderator Report to Moderator

Mobile
Posts: 418
Yes i agree admin your right
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admin
January 29, 2006, 7:40pm Report to Moderator Report to Moderator

Administrator
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Well, some-one has took speak up for hairdressers,


Fluffython - the largest group portrait of hairdressers
http://www.fluffython.org.uk
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emma
February 4, 2006, 2:56pm Report to Moderator Report to Moderator

Stylist
Posts: 156
i dont think you need training in any other areas but most people talk about day to day probs and even though i'm only 23 i have quite a lot of life experience for example one client i do has depression and my previous boyfriend suffered servely from this i spent 4 years in an out mental health hospitals with him so i know how to relate to these people and the client feels so much better asking me for advice as i have seen the bad side ie my bf tried overdosing was sectioned, sorry for going on
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admin
February 4, 2006, 6:18pm Report to Moderator Report to Moderator

Administrator
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Well, you certainly must have been through a lot with all that going on, must have been difficult to deal with, my first job from school was actually a pyschiatric nurse, anytime wish to talk, thats just fine, hope your ex is okay now


Fluffython - the largest group portrait of hairdressers
http://www.fluffython.org.uk
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